Legal Notice and Acceptance of Privacy Policy

This Privacy Policy is published in accordance with the requirements of the Information Technology Act, 2000. By accessing or using our website, you confirm that you have read, understood, and agreed to the terms outlined in this Privacy Policy and our Website Terms of Use. If you do not agree with any part of these terms, please discontinue use of the website immediately.

At NexG Petrolube (referred to as the “Company”), we place a high priority on protecting your privacy. We are committed to safeguarding your personal information and ensuring transparency in how we collect, use, disclose, transfer, and store data through our website and mobile application (collectively referred to as the “Website”). Please read this Privacy Policy carefully before sharing any information via our online platform, www.nexgpetrolube.com, or associated mobile app. By accessing or using the Website, you agree to the practices described in this Privacy Policy.

This Privacy Policy may be updated at any time at the sole discretion of the Company and without prior notice. Changes will become effective as soon as they are posted on the Website. It is your responsibility to periodically review this page to stay informed of any updates. Continued use of the Website after such revisions constitutes your acceptance of the updated terms.

What Information Do We Collect?

We may collect and process various types of information about you, including the following:

1. Information You Provide to Us (Submitted Information):

This includes data you voluntarily submit through the Website, such as:

• Information provided when filling out forms on the Website;
• Details shared during correspondence with us (e.g., via email, chat, or customer service interactions);
• Data provided when registering on the Website, subscribing to services, making purchases, searching for products or services, participating in surveys, contests, or promotions, or reporting issues with the Website, our services, or mobile application.
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2. Information We Automatically Collect (Device and Usage Information):

Each time you access our Website or use our mobile applications, we may collect certain technical and usage data, including:

• Device Information: This may include your mobile device type, unique device identifiers (such as IMEI number or serial number), SIM card details, mobile network data, operating system, browser type, IP address, location data, and time zone settings.
• Content Information: Data stored on your device, including contact lists, SMS logs, call logs, photos, videos, and other multimedia or digital content (where applicable and permitted).
• Log Information: Information about your usage of our mobile applications or visits to our Website, such as traffic data, location data, weblogs, and other communication logs.

3. Location Information:

We may use GPS or similar technology to determine your precise location for services that require geolocation data.

4. Information from Third Parties (Third-Party Information):

We may receive additional information about you from trusted third-party sources, including but not limited to credit reference agencies, mobile network operators, and collection agencies. This data may be used to supplement the information we already have and to provide enhanced services.

Collection of Personal Information

We collect and process personal information in a lawful manner, in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and all other applicable laws of India.

We may collect personally identifiable information (“Personal Information”) such as:

• Your name, postal address, email address, mobile number, age, and contact details;
• Device information (including your device’s phone number);
• Login credentials such as username and password;
• Payment details including credit/debit card information and other financial data;
• Your photograph, personal description, and other profile information.

This information is collected voluntarily when you engage in activities such as creating an account, placing an order, or availing services on the Website. Some data fields may be marked as mandatory; failure to provide such information may restrict your ability to access certain features or services.

While you are not obligated to share your Personal Information, please note that in many cases, we may be unable to provide you with services or respond to queries if such information is withheld.

NexG Petrolube and its affiliates may share and utilize your Personal Information in accordance with this Privacy Policy. We may also combine it with other data to enhance our products, services, content, and marketing.

We use your Personal Information to:

• Provide requested products and services;
• Manage user accounts, orders, and transactions;
• Improve Website functionality and user experience;
• Conduct marketing, promotional activities, and customer engagement;
• Process surveys, contests, or sweepstakes;
• Address inquiries, feedback, and customer service requests;
• Troubleshoot issues and enforce our Terms of Use and Privacy Policy;
• Comply with legal obligations and cooperate with law enforcement as required.

If you use our platform to send a gift or information to another person, we may store both your details and those of the recipient, and use them to complete the requested action.

In addition to Personal Information, we may collect non-personally identifiable information, such as demographic data, browsing behavior, and Website usage statistics. This data does not identify individual users and may be collected through technologies such as cookies, web beacons, and pixel tags.

We use non-personally identifiable information to:

Data Tracking

Cookies
To enhance and personalize your experience on our Website, we may store small data files called cookies on your device. Cookies are text files that help remember user information and preferences. We use them to save your time, recognize returning users, and tailor content to your interests based on your activity (such as pages viewed or links clicked). These cookies allow us to gather non-personally identifiable data to optimize your experience.

We may also permit third-party advertising partners to display ads on our Website. These partners may place their own cookies on your device, over which we have no control. Our Privacy Policy applies solely to our use of cookies and does not extend to the use of cookies by advertisers. You may configure your browser settings to refuse or delete cookies; however, doing so may affect your ability to use certain features of the Website.

Session Data
We automatically collect basic technical information about your interaction with the Website, referred to as “session data.” This includes your IP address, browser type, operating system, internet service provider (ISP), and general browsing behavior such as time spent on pages and navigation patterns. Session data is not linked to your personal identity but helps us analyze traffic, improve performance, and administer the Website more effectively. IP addresses, while anonymous, may reveal your ISP and approximate geographical location.

Other Tracking Technologies
We may use additional tracking tools like pixel tags and web beacons to monitor user engagement with our Website and marketing emails. These small graphic elements help us understand user behavior, track the effectiveness of promotions, and improve our content and advertising strategies. Third-party service providers may also use these tools on our behalf. Pixel tags generate non-personally identifiable information and are commonly used across digital platforms for performance analysis.

Privacy Policies of Third-Party Websites

This Privacy Policy applies exclusively to the data collected by our Website. If you access external websites via links provided on our platform, those sites will be governed by their own privacy policies. We strongly encourage you to review the privacy practices of any third-party websites you visit, as we are not responsible for their data collection or handling practices.

Miscellaneous Privacy Considerations

Children’s Privacy
Our Website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that information has been submitted by a user under 18, we will take appropriate steps to delete such data.

Publicly Shared Information
We may offer areas of the Website where users can publicly post content such as reviews, comments, or media. Please be aware that any information you disclose in these public areas may be viewed, collected, and used by others, including being indexed by search engines. If you choose to share personal details (e.g., your email address), you may receive unsolicited communications. We advise caution and discretion when sharing personal information in any public forum on our Website.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us through the information provided on the Website.

Grievance Officer:
nexgpetrolube@gmail.com
NEXG PETROLUBE
PS Aviator Building,
5th Floor, Unit 502,
Chinar Park, New Town Road,
Rajarhat, Kolkata-700136.